Policies
CATA is committed to transparency, accessibility, and equitable service. Below you’ll find our policies, compliance statements, and important rider information.
Equal Employment Opportunity (EEO) Policy
Affirms CATA’s commitment to fair and equitable employment practices, ensuring equal opportunity in hiring, promotion, and workplace treatment for all individuals.
Open Records / Right-to-Know Policy
Explains how to request access to CATA’s public records in accordance with Pennsylvania’s Right-to-Know Law, including submission guidelines and response procedures.
Title VI & Language Assistance
Provides language assistance services to ensure access for individuals with limited English proficiency in compliance with Title VI.
Protecting Civil Rights While Responding to (COVID-19)
Provides information on temporary service adjustments and safety measures implemented during the COVID-19 pandemic.
Public Hearing Policy
Explains how CATA conducts public hearings and how riders can participate and provide input on proposed changes.
Passenger Conduct Policy
Outlines expected rider behavior to maintain a safe, respectful, and orderly environment for all passengers.
Community Engagement Plan
Outlines how CATA engages with the community and gathers public input to guide service planning and decision-making.
Harassment Prohibition Policy
Prohibits harassment of any kind and outlines expectations for maintaining a safe and respectful environment for riders and staff.
ADA Policy
Outlines CATA’s commitment to accessibility and compliance with the Americans with Disabilities Act.
Carry On Policy
Defines what items passengers may bring on board and outlines size, safety, and storage guidelines.
On-board Cameras
Please be advised that CATA does not monitor onboard cameras, and cameras are not a guarantee of passenger onboard safety.
Bike Policy
Outlines guidelines for bringing bicycles on CATA vehicles, including usage, safety, and rack availability.
Advertising Policy
Outlines guidelines and restrictions for advertising on CATA vehicles and facilities, including content standards and approval requirements.
Website Privacy Policy
Explains how CATA collects, uses, and protects information gathered through its website.
Terms of Use
Outlines the rules and conditions for using CATA’s website, including acceptable use and limitations of liability.