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March 31, 2015

1:00 p.m.

3075 Enterprise Drive

State College, PA 16801


BOARD MEMBERS PRESENT:     John Spychalski, Chairman

                                                            Joe Davidson, Vice-Chairman

                                                            Richard Kipp, Treasurer

                                                            Tom Kurtz 

                                                            Tammy Gentzel                                  


STAFF PRESENT:                             Louwana Oliva, General Manager

                                                            Eric Bernier, Director of Information Services

                                                            Ryan Harshbarger, Director of Operations




OTHERS IN ATTENDANCE:          Greg Kausch, Senior Transportation Planner

Karsten Daponte, Decision Lens Facilitator



I.          Call to Order

Chairman Spychalski called the meeting to order at 1:04 p.m.


II.        Public Comment

There was no public comment.


III.       Decision Lens Exercise

Karsten Daponte facilitated a Decision Lens exercise with the board, during which each member assigned value ratings to various criterion and subgroups within those categories in order to prioritize CATA strategic actions for the strategic plan update.  The following were the results of the exercise:


1.         Strengthen Financial Health

            1.         Ensure stability of funding

            2.         Generate revenue

            3.         Reduce operating costs


2.         Deliver Superior Transit Service

            1.         Meet future demand with service that is sustainable

            2.         Enhance regional mobility

3.         Improve reliability of service (consensus was that service is already reliable)

            4.         Relieve overcrowding


3.         Increase CATA Operating Efficiency and Effectiveness

            1.         Improve employee safety (consensus was that employee safety is already strong)

            2.         Enhance productivity of CATA organization

            3.         Manage agency/assets efficiently

            4.         Reduce environmental impacts


4.         Make CATA an Outstanding Employer

            1.         Attract qualified candidates

            2.         Nurture a positive work environment

            3.         Develop CATA workforce


5.         Deliver a Positive Customer Experience

            1.         Improve communication with customers

            2.         Maximize value of customer service facilities

            3.         Enhance customer safety

            4.         Impact to image/branding      


IV.       Adjournment

Chairman Spychalski adjourned the meeting at 3:40 p.m.





Louwana S. Oliva, Secretary